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Circular No. 20-071 - SKY CABLE CUSTOMER ADVISORIES

Circular No.: 20-071

Date            :        09 April 2020

To                :        ALL UNIT OWNERS/RESIDENTS

Subject        :        SKY CABLE CUSTOMER ADVISORIES

Please be informed on the latest advisory of Sky Cable with regards to service connectivity, billing and payment inquiries, and general concerns.

Here are the options by which residents can reach Sky Cable so they can provide some assistance:

• Visit their website mysky.com.ph

o   mysky.com.ph/help – Troubleshooting guide for basic technical issues

o   mysky.com.ph/myaccounts – Where customers can view and pay online for their bill

o   mySKY app (Download via the App Store or Google Play) – Can be used by customers to access their SKY account, send us a message, know what’s airing and the latest product offers using their mobile devices

o   Customers can also send messages on Sky’s social media accounts:

• facebook.com/myskycable

• instagram.com/myskyupdates

• twitter.com/skyserves

• skyserves@mysky.com (for service request concerns)

• Alternative contact person is Team Leader and Account Executive

o   Jorge Yuson – 0927-4058976

o   CARY OLARTE – 0927 5924081

• Or call the assigned Head and Key Account Manager assigned to TRAG.

o   Andre Demaisip Jr – 0998-9694514

o   Neil G. Pajarillo – 0998-9692810

Attached also are the latest customer advisories:

• Temporary Suspension of Printed Sky Bill Delivery

• Available Payment Facilities

Thank you very much!

For and on behalf of THE RESIDENCES AT GREENBELT CONDOMINIUM CORPORATION,

BUILDING ADMINISTRATION OFFICE